Supporting the Delivery of Customer Service
Format
Online
Course
Starting date
01 January 2025
Author
Cath
Sutherland
Owner
Virtual Learning Academy
Duration
50 Learning Hours
Price
On Request
About the course
Customers are key to the success of any business. It is essential to know how to deliver a great customer experience that meets and exceeds expectations of all customers. This is regardless of whether they area colleague, department within an organisation, or a member of the public purchasing a product or using a service.
The aim of this unit is to equip managers with an understanding of the parameters in which good customer service is delivered. It focuses on the end to end customer journey and encourages the manager to reflect on the customer service experience through the customer’s eyes.
The aim of this unit is to equip managers with an understanding of the parameters in which good customer service is delivered. It focuses on the end to end customer journey and encourages the manager to reflect on the customer service experience through the customer’s eyes.
Practical approach
Our training is designed to provide the skills in a practical approach. Our students' success is our best asset in showing the quality of our training.
Globally oriented
Strategies shared and knowledge earned allows our students to immediately set up their business and start offering their services around the globe.
For your career
Whether you want to boost your career within the company you are working or grow at your own business by applying the latest strategies we teach, this is the way.